Account Management
Editing Your Profile
- Go to Profile, then open Personal Information.
- Edit any of your authorized fields: personal information, residential address, or profile picture.
- Tap Save to apply your changes.
- But if you want to change your email address or phone number has to verify the new one
Change Password
- Go to profile, open Manage account, then choose Change Password.
- Enter your current password.
- Enter and confirm your new password.
- Tap Save.
- Forgot your password instead? If you’re logged out and can’t remember your password, use Forgot Password on the login screen instead — you’ll get a time-limited reset link/code sent to your registered email or phone.
Activating or Deactivating Your Account
- Deactivating your account
- Go to profile, open Manage account, then choose Deactivate Account.
- Confirm your choice.
- While deactivated, you won’t be treated as an active user — you can’t confirm new rentals until you reactivate.
- To reactivate your account
- Log back in with your usual credentials.
- Follow the prompt to reactivate.
- Note: An Administrator can also deactivate or suspend an account (for example, for a policy issue). If your account is deactivated this way, you’ll see a message when you try to log in and will need to contact support to resolve it.
Deleting Your Account
- Go to Profile, open Manage account, then choose Delete Account.
- Confirm your choice — this is permanent.
- Note: Account deletion may be temporarily restricted if you have an outstanding rental, a pending inspection, an unresolved payment, an active security hold, or an open claim. If this applies to you, you’ll see what’s blocking deletion