Customer Documentation

Create Your Account

Creating your account – Completing your profile – Uploading your driver’s license & identity documents.

Read more

Manage Payment Method

RNTLS uses Stripe to securely process all payments, so your card details are never stored directly on our servers.

Read more

Account Management

Manage all aspects of your account in one place. You can update your personal information, change your password.

Read more

Responding to Your Rental Invitation

What the rental invitation means – How to review your rental details – Confirming or canceling your rental request – What happens if the activation link expires.

Read more

RAP & Security Hold

Understanding the security hold – What is RAP and how it works – How billing works during your rental.

Read more

Picking Up Your Vehicle

Once the Car Owner has prepared and dropped off the vehicle, you’ll get notified that it’s ready.

Read more

Extension & Early Return

Learn how to request an extension for your rental, and how to return your vehicle before the scheduled end of your rental.

Read more

Report Accident or Incident

The Accident and Incident section explains what to do if your rental is involved in an accident or any other incident during the rental period.

Read more

Rent Checkout

Learn how the return inspection is completed and what to expect.

Read more

Review Rent & Transaction History

View your rental history, reports, and all related payments and refunds for rentals.

Read more