Customer Documentation

Manage Payment Method

Setting up your payment method.

RNTLS uses Stripe to securely process all payments, so your card details are never stored directly on our servers.

Adding a payment method

1. Go to Account Settings, then open Payment Methods.
2. Tap Add Payment Method.
3. Enter your card details through the secure Stripe form.
4. Save. Your card is now available to select during rental confirmation.

You can add multiple payment methods and switch between them whenever you like.

Note: If this is your first payment method, it’s automatically set as your default. If it’s your only one, it’s automatically preselected whenever you confirm a rental — no need to pick it manually.

Manage Payment Method

Setting a default payment method

1. Go to Account Settings > Payment Methods.
2. Select the card you want to use as default.
3. Tap Set as Default.

Editing a payment method

• Card details themselves (number, expiry) can’t be edited in place — remove the old card and add the updated one instead.
• You can rename/label a saved card for your own reference where supported.

Removing a payment method

• Go to Account Settings > Payment Methods.
• Select the card you want to remove.
• Tap Remove.

Note: Some payment methods can’t be removed immediately — for example, if it’s tied to an active rental or a rental that hasn’t finished post-return inspection and financial closeout yet. You’ll see a message explaining why if this applies.

Why this matters: You won’t be able to confirm a rental invitation without a valid, selected payment method on file — it’s required before any security hold or charge can be placed.