Rentals Follow-up And Tracking
Once rentals start coming in, your rental list and each rental’s details are where you’ll keep track of everything happening across your shop.
Viewing active, Upcoming & Pending rentals
Your rentals list shows every rental tied to your shop, and lets you distinguish between the following statuses:
- Pending — The rental request has been created and sent to the customer, but they haven’t confirmed it yet. Nothing is charged and no vehicle hold is placed until the customer accepts.
- Upcoming — The customer has confirmed the rental, the security hold has been placed, and it’s waiting on pickup/drop-off. This covers the period between confirmation and the rental actually starting.
- Active — Pickup is complete and the rental is currently in progress.
- Returned/Completed — The vehicle has been returned, the Car Owner’s inspection closed with no unresolved issue, and the rental has reached financial close.
- Cancelled/Refused — The rental didn’t move forward, either because the customer rejected the invitation, it was cancelled before it started, or RNTLS Administration cancelled it.
- Extended — Not a separate status on its own, but a rental (usually Active) that has an approved extension attached, pushing its return date out.
- Incident-affected — Also not a separate top-level status, but any rental with a linked damage or accident report. Depending on how the incident resolves, the rental may end up marked
DAMAGED,ACCIDENT_CLOSED, or simply continue through its normal lifecycle once the report is cleared.
This gives you a quick way to see what needs attention versus what’s simply in progress or already closed out.
Tracking real-time rental status
Open any rental to see its full details — the customer, vehicle, dates, locations, current status, and activity history along with role-authorized payment, invoice, extension, early-return, and incident information tied to that rental. This is your go-to view for checking exactly where a rental stands at any point.
Monitoring extensions & early returns
If a customer requests an extension or an early return, it’s reflected in that rental’s details and activity history as it moves through its workflow. For extensions specifically:
- You can create an extension request yourself for an eligible active rental.
- If a customer requests an extension that involves your shop as payer, you’ll receive that request and decide the payer stage before it moves forward.
Receiving & handling incident notifications
If a customer reports an accident or another incident during one of your shop’s rentals, it’s reflected directly in that rental’s details — including the evidence submitted and how the incident is progressing. Keep an eye on your rentals list for any rental flagged as incident-affected so you can follow along as it’s resolved.
Once rentals start coming in, your rental list and each rental’s details are where you’ll keep track of everything happening across your shop.