Drop-off Vehicle & Location Changes
While preparing the vehicle for rent, you’ll send the customer instructions they need to find and access the vehicle [ lockbox codes, parking details, or where exactly to meet you]. This step needs to be completed before the rental start time so the customer has what they need when they arrive.
Drop off the vehicle at the pickup zone
Once the vehicle is prepared and instructions are sent, you’ll confirm your arrival and drop-off at the designated pickup location in the app. This:
- Notifies the customer that the vehicle is ready.
- Gives the customer access to the live map, pickup zone, and any lockbox or access details you’ve provided.
Try to drop off on time — a late drop-off can result in a penalty deducted from your revenue for that rental, based on the configured hourly or daily rate. Once you’ve confirmed drop-off, the customer has a set window to arrive and complete their own pickup inspection before the rental officially starts.
Change location
Sometimes a customer requests a different pickup location before the rental starts. What happens next depends on how far the new location is from the original:
- Within the configured radius — The change is applied automatically; no action is needed from you.
- Outside the configured radius — The request needs your review. You can accept it, reject it, or let it expire if you don’t respond in time.
Customers can only request a location change before a set cutoff — after that point, the pickup location is locked in. You’ll see the current status of any request (applied, awaiting your approval, accepted, rejected, or expired) in the rental’s details.